You can submit your request to support, our Support Team will update you using the email address specified during the ticket submission. We provide 24/7 support via Live chat and the Ticket System. We treat customers’ requests with the highest priority and provide equal support for all our customers.
Our response time is 1 hour; surely, there may be cases that require some further escalation to upstream providers or to some other departments and such cases may need more time to be processed depending on the complexity of the issue. However, we would like to assure you that we treat each case with top priority.
To view or open a new ticket:
- Log into HostClouder Account
- Once logged in, click Support
- It takes you to the page where you have Active Tickets and Closed Tickets, on this page, you can click the Open new ticket button to submit a ticket.
Our ticketing platform allows you to open a ticket in a secure and easy manner, even without registration; however, we advise creating an account first to have the opportunity to manage your support tickets.